Get Help

Technology Specialists

Voice
(260) 422-3979

Fax
(260) 422-5775

Street Address
1938 Inwood Drive
Fort Wayne, IN 46815-7111

Shipping/Receiving Address
1924 Inwood Drive
Fort Wayne, IN 46815

Help @ TSpec

In order of efficiency, the following are the best methods to request help from us...

For subscribers of ITSS

Please use your ITSS agent to submit your help request directly into our service management system.

Email

Email a Service Request onto our Service Management System! This is the best and simplest way to request Help. When you send an email to , the email is automatically entered in our system, assigned a case number and we are notified. Your request is also automatically escalated.

Help us Help you. Include this information in your email:

Good description of the problem in the body & a good summary of the problem on the email subject line.
Screen shot. Screen shots tell us a lot.
Error message. If you get an error message, open it up and cut/paste it into your email.
User name (if not you) that had the problem and what they were doing at the time.
Do not copy your email to others at Tspec. You don't need to. It breaks our support process and could cause miscommunication. You could receive no response because everyone thinks that the "other person" is handling it. So please send it to just

Client Portal http://connect.tspec.net/support

Enter and review your requests directly in your Client Portal. Just go to the Client Login area on http://www.tspec.net/ and login. We record everything here and we share it with you. If you are the primary contact, send an email to with your desired password and we will get you setup.

Real-time Remote Assistance http://support.tspec.net/gethelp.asp

Get immediate assistance from one of our IT Specialists via our real-time Virtual System Administrator. This remote support tool is completely secure and encrypted and offers immediate interactive support to our clients. If you have arranged for a support session with a member of our staff, you will see the link to access this tool on the next page. Please click the link above to begin your remote session.

Phone 260-422-3979

Call our main number. If your call is not answered by a person, listen very carefully to your options during the announcement message. This will help route your call for the most efficient response. If you are already working with a member of our team, dial their extension or select the option for our company directory.